Privacy Policy

Privacy Policy

This Privacy Policy describes how sqtotoe.com (the “Site,” “Square To Toe Co.,” “we,” “us,” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e‑mail at info@sqtotoe.com or by mail or phone using the details provided below:

+1 (346) 359‑5410
8215 Long Point Road, Houston, Texas 77055, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site.

• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the Site.

Order information

• Purpose of collection: to provide products or services to you, fulfil our contract, process payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud and, where consistent with your preferences, send you information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify.

• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

Customer support information

• Purpose of collection: to provide customer support and resolve issues you raise.

• Source of collection: collected from you when you contact us by email, phone or through our support portal.

• Disclosure for a business purpose: shared with our service providers that power our customer support ticketing and email platforms (e.g., help‑desk software and cloud‑based email services), solely to facilitate communications and problem resolution.

• Personal Information collected: the details you submit as part of your request, which may include your name, email address, phone number, order number, photographs, details of the issue and any other information you choose to provide.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children under 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the provided links.

Using Personal Information

We use your Personal Information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfilment of your order and keeping you up to date on new products, services and offers.

Your Rights

GDPR – If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service and to ask that your Personal Information be corrected, updated or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA – If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service and to ask that your Personal Information be corrected, updated or erased. If you would like to exercise these rights, please contact us through the contact information above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided under “Contact” above.